TCGthemall — Store Listing Policy and Store Subscription Agreement
Version 1.0 · Last updated September 30, 2026
Part A — Store Listing Policy is a published policy, not a contract. It applies to every store that appears in our index, including the majority who have no relationship with us. A store that never agreed to anything cannot be bound by an agreement, so Part A sets out what we do, why, and how a store can correct or remove its listing.
Part B — Store Subscription Agreement is a contract, and applies only to stores that claim a listing or take a paid subscription.
PART A — STORE LISTING POLICY
Applies to every store listed on TCGthemall.
A1. Why your store appears
TCGthemall is a search service that helps people find trading cards, board games, collectibles, and gaming events at local game stores across North America.
We build our index from publicly available information about game stores. A store does not need to register with us, pay us, or agree to anything to be listed. We list stores because doing so helps people find them.
Listing is free. We do not charge a store to appear, and a store that pays us nothing still appears in results.
A2. What we show
For a listed store we may display: business name, address and location, contact details, opening hours, website and social links, product listings and prices, buylist information, and event listings.
A3. Where the information comes from
We build our index from publicly accessible store websites. We access and read those sites automatically to collect business names, locations, contact details, product listings, prices, buylists, and events. We may also use public business directories and information a store supplies directly once it claims its listing.
A4. Accuracy
We do our best, but information about an unclaimed store may be incomplete, outdated, or wrong. We do not verify unclaimed listings.
We display listings for the benefit of shoppers. Listing a store is not an endorsement, a recommendation, a rating, a verification, or a statement that the store is open, solvent, or reputable.
A5. Claiming your listing — free
Any store can claim its listing at no charge. Claiming lets you correct your details, control what we show, and update your information directly. To claim, go to the "Claim this listing" link on your store’s profile page or email info@tcgthemall.com from an address at your store’s domain.
We verify claims before granting control.
A6. Correcting or removing your listing
If you want your listing changed or removed, email info@tcgthemall.com and we will do it.
We do not require a reason, a legal threat, or a lawyer’s letter. We aim to action removal requests within 5 business days and will confirm when it is done.
You can ask us to: correct specific information; stop displaying particular categories of information such as pricing or inventory; or remove your store from the index entirely.
If you ask to be removed entirely, we will remove your store and will not re-add it.
A7. No affiliation
Listing a store does not mean we are affiliated with, endorsed by, sponsored by, or partnered with that store. We use store names and locations to identify stores to shoppers, which is a descriptive use.
Card names, set names, artwork, game titles, and publisher marks belong to their respective rights holders. We are not affiliated with any game publisher unless we say so expressly.
A8. Complaints
To raise an intellectual property or other complaint about material on TCGthemall, email info@tcgthemall.com with details of the material and the location it appears. We will review it promptly.
PART B — STORE SUBSCRIPTION AGREEMENT
Applies to stores that claim a listing or take a paid subscription.
B1. This agreement
This Store Subscription Agreement (this “Agreement”) is between TCGTHEMALL INC., an Ontario corporation with a mailing address at PO Box 84, Midland PO Main, Ontario, L4R 4K9, Canada (“TCGthemall,” “we,” “us”), and the business that claims a listing or subscribes (the “Store,” “you”).
By claiming a listing, creating a store account, or subscribing, you agree to this Agreement. You confirm you are authorized to bind the Store.
This is a business-to-business agreement. It is not a consumer agreement, and you are not acting as a consumer in entering into it.
Part A above continues to apply to your listing except where this Agreement says otherwise.
B2. Definitions
“Store Data” means any information about the Store or its products, pricing, inventory, buylists, events, hours, locations, branding, or operations that the Store supplies to us, makes available to us, or authorizes us to collect, whether directly, through a feed or integration, or through the store account.
“Store Marks” means the Store’s name, logo, and trade marks.
“Service” means tcgthemall.com, our applications, and related services.
“Subscription” means a paid store plan as described in Schedule 1.
B3. Store account and verification
You must provide accurate information about the Store and keep it current. We may verify your connection to the Store and may suspend the account if we cannot.
You are responsible for your account credentials and for what is done under your account, including by your staff.
Tell us promptly if your business is sold, closes, changes location, or ceases trading.
B4. Claiming — free
Claiming your listing costs nothing and does not require a Subscription. A claimed listing lets you correct your details, manage what we display, and supply data directly.
B5. Subscriptions
Subscription plans, features, and fees are set out in Schedule 1.
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Increased store searchable range — your store surfaces for shoppers searching from a wider radius (extended by 100 km)
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Increased store search results — more of your listings appear in a shopper’s results (up to 10 per search instead of 5)
B6. Visibility, ranking, and disclosure
B6.1 Subscribing affects how prominently and how widely your Store appears in shopper results, as described in Section B5.
B6.2 We do not guarantee any particular ranking, position, placement, impression volume, click volume, traffic, enquiry volume, or sales. Results depend on shopper searches, location, inventory, competition, and other factors outside our control.
B6.3 We may change our search, ranking, and matching methods at any time, including in ways that change how your Store performs. Where a change materially reduces the benefit of a paid feature you are subscribed to, Section B18 applies.
B6.4 Disclosure to shoppers. You acknowledge and agree that we will disclose to shoppers that paid subscriptions affect store visibility and search results, and that we may label, mark, or otherwise identify subscriber stores or subscriber-enhanced results in the Service.
B7. Store Data — licence and accuracy
B7.1 Licence. You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence, for the term of this Agreement, to host, store, reproduce, adapt for formatting, index, display, and distribute Store Data and Store Marks in and in connection with the Service, including in search results, alerts, notifications, and reasonable promotion of the Service.
B7.2 Ownership. You keep ownership of Store Data and Store Marks. We keep ownership of the Service, our index, and the compilation, arrangement, and enrichment of data within it.
B7.3 Accuracy. You are responsible for Store Data being accurate, current, and not misleading, including prices, availability, condition descriptions, buylist offers, and event details. You will correct errors promptly.
B7.4 Rights. You warrant that you own or are licensed to use all Store Data and Store Marks, and that our display of them under Section B7.1 will not infringe any third party’s rights. This matters particularly for product photographs, card and artwork images, publisher marks, and game titles.
B7.5 Prohibited listings. You will not list anything you are not lawfully entitled to sell, including counterfeit, replica, or proxy cards or products, stolen goods, items you do not have or cannot obtain, or anything restricted by law or by a publisher’s terms.
B7.6 Survival. On termination we will stop displaying Store Data within a reasonable period. We may retain copies as required by law, for backup, and in aggregated or de-identified form that does not identify the Store.
B8. Transactions with shoppers
You are the seller. Every purchase, sale, trade, buylist transaction, order, reservation, and event is between you and the shopper, on your terms.
We are not a party to it, do not process payment for it, and have no responsibility for fulfilment, refunds, condition disputes, returns, or customer service.
You will honour listings you publish, or correct them promptly. You will deal with shoppers fairly and lawfully, including under applicable consumer protection, advertising, pricing, and sales tax law, and will handle their complaints yourself.
You will not use the Service to divert shoppers to a competing search or aggregation service.
B9. Fees and billing
B9.1 Subscription fees, billing frequency, and currency are in Schedule 1. Fees exclude taxes; we will charge GST/HST, QST, PST, or applicable U.S. sales tax where required.
B9.2 Automatic renewal. Subscriptions renew automatically at the then-current fee for your plan unless cancelled before the end of the current billing period. You authorize us to charge your payment method for each renewal.
B9.3 Cancellation. You may cancel at any time from your store account. Cancellation takes effect at the end of your current billing period. Fees already paid are non-refundable, and you keep subscriber features until the end of the period you have paid for.
B9.4 Price changes. We may change fees on 30 days’ notice. Changes apply from your next renewal after the notice period.
B9.5 Failed payment. If a payment fails we may retry, and may suspend subscriber features if it remains unpaid. Your free listing is not affected by non-payment of a Subscription.
B9.6 Affiliate codes. Affiliate codes under our affiliate program may be applied to Store Subscription plans. Applying a valid affiliate code gives you 5% off your subscription fee, and the creator connected to your account earns a share of what you pay, on the same terms set out in the Terms of Service (Section 8). The 12-month, single-creator, and removal rules in the Terms of Service apply.
B10. Your obligations
You will:
Operate lawfully and hold any licence or registration your business requires
Keep Store Data accurate and current
Respond to shopper enquiries arising from the Service within a reasonable time
Tell us promptly of any change to your business that affects your listing
Comply with the acceptable use rules in Section B11
B11. Acceptable use
You will not:
Scrape, crawl, harvest, or extract data from the Service by automated means, or use it to build, train, or improve any competing product, dataset, model, or service
Copy, republish, resell, or redistribute listings, pricing, or event data belonging to other stores
Access the Service other than through interfaces we provide to you
Submit false, misleading, bait, or placeholder listings, or list inventory you do not hold or cannot obtain
Manipulate search results, including by keyword stuffing, duplicate listings, artificial pricing, or creating multiple store accounts for one business
Interfere with the Service, or attempt unauthorized access to any account or system
Misrepresent your relationship with us, or describe yourself as an official, verified, approved, or partner store beyond what your plan actually provides
B12. Our brand
We grant you a limited, revocable, non-exclusive licence to use our name and logo solely to indicate that your Store is listed on or subscribes to TCGthemall, in accordance with any brand guidelines we publish. You will not alter our marks, use them in your own logo or domain, or imply endorsement, verification, or partnership beyond what is true.
B13. Confidentiality
Each party will keep the other’s non-public information confidential and use it only for this Agreement. This includes our pricing, analytics, and performance data shared with you, and your non-public business information shared with us. The obligation continues for three (3) years after termination. It does not apply to information that is public, already known, or independently developed.
B14. Privacy and shopper data
Where we provide you with any shopper personal information, you will use it only to respond to that shopper, will comply with PIPEDA and any other applicable privacy law, and will not use it for marketing without that shopper’s consent or sell or disclose it to anyone else.
Each party is responsible for its own compliance with privacy law in respect of the personal information it controls.
B15. Warranties
Each party warrants it has authority to enter into this Agreement and that doing so breaches no other agreement binding on it.
You additionally warrant that you will comply with all laws applicable to your business and your listings, including advertising, pricing, consumer protection, tax, and sanctions law.
B16. Indemnity
You will defend, indemnify, and hold harmless TCGthemall and its officers, directors, and employees against any claim, loss, liability, damage, fine, penalty, cost, and expense (including reasonable legal fees) arising from: Store Data or Store Marks, including any claim that our display of them infringes a third party’s rights; any transaction, dispute, or dealing between you and a shopper; your breach of this Agreement; and your breach of any law.
We will give you prompt notice of any claim and reasonable cooperation, and may participate in the defence with our own counsel at our expense. You will not settle in a way that imposes obligations on us or admits fault on our behalf without our written consent.
B17. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy.
We do not warrant that the Service will be uninterrupted or error-free, that any data will be displayed correctly or at all, or that a Subscription will generate any traffic, enquiry, or sale.
B18. Limitation of liability
B18.1 Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business, or loss of goodwill, even if advised of the possibility.
B18.2 Our total aggregate liability arising out of or relating to this Agreement will not exceed the total Subscription fees you paid us in the twelve (12) months before the event giving rise to the claim. Where you hold no Subscription, our total aggregate liability will not exceed CAD $100.
B18.3 These limits do not apply to your indemnity under Section B16, either party’s breach of Section B13, or liability that cannot be limited by law.
B19. Suspension and termination
B19.1 By you. Cancel a Subscription at any time under Section B9.3. You may close your store account and ask us to remove your listing at any time under Section A6.
B19.2 By us for convenience. We may terminate this Agreement on 30 days’ notice. If we do, we will refund the unused portion of any Subscription fee you have paid.
B19.3 By us for cause. We may suspend or terminate immediately, without refund, if we reasonably believe you have breached Sections B7.5, B8, B10, or B11, engaged in fraud or unlawful conduct, or become insolvent.
B19.4 Effect. On termination your Subscription features end, your account is closed, and we will stop displaying Store Data within a reasonable period. Your store may continue to appear as an unclaimed listing under Part A unless you ask us to remove it. Sections B7.2, B7.6, B8, B13, B16, B17, B18, and B21 survive.
B20. Changes
We may change this Agreement on 30 days’ notice by email or through the store account. Changes take effect at the end of the notice period. If you do not accept a change, your remedy is to cancel before it takes effect. Changes do not apply retroactively or to a period already paid for.
B21. Governing law and disputes
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties attorn to the exclusive jurisdiction of the courts of the Province of Ontario and waive any objection to venue or forum non conveniens, regardless of where the Store is located. Nothing prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through direct discussion for at least 30 days after written notice.
B22. General
Independent parties. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship. Neither party may bind the other.
Assignment. You may not assign this Agreement without our written consent, except to a purchaser of your business who agrees to be bound. We may assign freely.
Entire agreement. This Agreement, Part A, and Schedule 1 are the entire agreement about their subject matter.
Severability, waiver, force majeure, notices, counterparts — as set out in [standard terms].
Language. The parties have requested that this Agreement be drawn up in English. Les parties ont demandé que cette convention soit rédigée en anglais.
Schedule 1 — Store plans and fees
Free listing — Included for every store. Your store appears in search results at no charge.
Claimed listing — Free. Lets you correct your details, manage what we display, and supply data directly.
Pro Store Owner (Monthly) — $49.99 per month, in the currency shown at checkout. Increased store search results (up to 10 per search instead of 5), increased searchable range (+100 km), 5,000 km search radius, search and stock trend reports, saved-search alerts, 5 saved searches, and 12 saved products/events.
Pro Store Owner (Annual) — $499.99 per year, in the currency shown at checkout. Everything in Pro Store Owner Monthly, plus early access to new features, priority email support, and priority placement in event sponsorship rotation.
All fees exclude taxes; we charge GST/HST, QST, PST, or applicable U.S. sales tax where required. Subscriptions renew automatically; cancel any time from your store account, effective at the end of your current billing period. Fees already paid are non-refundable (Section B9.3). A valid affiliate code may be applied for 5% off, as described in Section B9.6 and the Terms of Service.